1. Exchange and Return
1.1 Food Products
Coffee is considered a food product and cannot be exchanged or returned except in the case of a defect or damage to the product.
All coffee is freshly roasted to ensure quality and taste, and orders are shipped using the nearest available roast date.
1.2 Non-Food Products
•Non-food products may be returned or exchanged if they arrive damaged or unusable within 7 days from the date of receipt.
•Products must be in their original condition and with full packaging.
•The customer bears the shipping cost, and the return or replacement will be processed after the product is received and inspected.
2. Orders
2.1 Confirmation and Cancellation
•After completing the order, it cannot be modified.
•The order is considered confirmed after payment, and a bank transfer receipt must be attached if payment is made via bank transfer.
The order may be canceled only before preparation begins, through the following steps:
-Log in to your store account.
-Go to My Orders.
-Select the order to be canceled.
-Click Cancel Order if the order is still under processing.
2.2 Required Information
•A clear and complete address must be provided, including: name, street, house number, district, a nearby landmark, and the national address.
•All information must be written in English to facilitate shipping.
•Any missing or incorrect information provided by the customer releases the store from responsibility for delivery delays or issues.
2.3 Additional Notes
Any order placed after 12:00 PM on Thursday will be considered a weekend order and will be prepared and shipped starting on Sunday.
3. Shipping
3.1 Shipping and Delivery Information
•The address is provided to the shipping company exactly as written by the customer and is not modified by the store.
•Orders are prepared during official working days and delivered within 1–2 business days in Riyadh, and within 2–5 business days to other cities in Saudi Arabia - Delivery time varies depending on the city and the shipping company.
•International shipping and delivery: shipping is currently available to Gulf countries, with delivery within 5–10 days.
•The store has the right to change the shipping company if it is in the best interest of the order.
3.2 Order Tracking
•After shipping, the customer is responsible for tracking the order with the shipping company.
•If you do not receive a tracking number, you must contact us to obtain it.
3.3 Handling Issues
•If the shipment arrives damaged, you must refuse delivery and contact us arrange compensation.
•If the shipment is received intact but the wrong product was delivered, please contact us within 48 hours of receiving your order and attach a photo. We will resolve the issue as quickly as possible.
•If the customer does not report an issue within 3 business days of receiving the order, they will lose the right to claim compensation.
